Pros and cons of CrossCountry Mortgage
CrossCountry Pros:
- Offers loan programs for first-time buyers and borrowers with non-traditional credit.
- Provides closing cost and down payment assistance programs.
- Closes loans in an average of 21 days.
- Does not charge a rate lock fee.
- Accepts alternative forms of credit history.
CrossCountry Cons:
- Higher-than-average origination fees.
- Mortgage rates are not as competitive as other lenders.
- Does not publish mortgage rates online.
- Limited online home-buying tools and resources.
- Poor customer reviews on TrustPilot.
CrossCountry Mortgage rates
CrossCountry Mortgage interest rates can be higher than its competitors, according to data from the Home Mortgage Disclosure Act (HMDA). The lender doesn’t publish its mortgage rates online, which means you must speak with a loan officer to get a rate quote. However, we used HMDA data to calculate the average interest rates borrowers paid CrossCounty Mortgage, and here’s what you can expect in 2025.
| Loan Type | Average Interest Rate |
| Conventional 30-Year | 6.94% |
| Conventional 15-Year | 6.25% |
| FHA 30-Year | 6.55% |
| VA 30-Year | 6.32% |
Average rate and fee data sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).
Remember that interest rates vary a lot by customer. Your rate depends on your credit score, down payment, loan type, and home price. That means you shouldn’t take average rates (or advertised rates) at face value. Instead, pick three to five lenders you’re interested in and get rate quotes from each. Then, compare the interest rates, closing costs, and other fees you’re offered to see which lender can give you the best deal.
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CrossCountry Mortgage review for 2025
CrossCountry Mortgage is a nationwide mortgage lender founded in 2003 and based in Cleveland, Ohio. The company operates in all 50 states and has grown to include over 700 branches and thousands of employees. It funds billions of dollars in home loans annually and provides local support through its extensive branch network.
The lender offers a diverse range of mortgage options, including conventional, FHA, VA, USDA, jumbo, and specialty loans. It serves a wide range of borrowers but is particularly popular with first-time home buyers, thanks to its variety of down payment and closing cost assistance programs. This CrossCountry Mortgage lender review breaks down how those loan options stack up in 2025.
Affordability
CrossCountry Mortgage scores below average on The Mortgage Reports affordability index. Its origination fees average $4,522, which is higher than the nationwide average of $2,792. Additionally, the lender’s mortgage rates are generally higher than those of its competitors. However, CrossCountry Mortgage offers several programs for first-time buyers, including the CCM Community Promise, which provides up to $6,500 in down payment assistance in 15 major cities, and the CCM Smart Start grant, covering up to 2% of a buyer’s down payment, with a maximum of $ 5,250. The lender also offers access to Freddie Mac’s BorrowSmart program, which provides a $4,000 grant for down payment and closing cost assistance.
Lending flexibility
CrossCountry Mortgage offers a range of loan types, including fixed-rate and adjustable-rate mortgages, conventional loans, FHA, VA, USDA, jumbo loans, rate-and-term refinancing, and cash-out refinancing. Specialty loan options include renovation loans, interest-only loans, physician loans, energy-efficient mortgages, loans for manufactured homes, and reverse mortgages. Homeowners can also obtain a home equity line of credit (HELOC).
The lender requires a credit score of 620 and a 3% down payment for conventional loans. FHA loans require a minimum score of 500 and a 3.5% down payment (or 10% down if the score is below 580). VA and USDA loans require no down payment and a minimum FICO score of 500. Jumbo loans typically require a credit score of 660 or higher and a down payment of at least 10%. CrossCountry Mortgage generally requires a debt-to-income ratio (DTI) of 50% or less but can exceed this with specific loan programs. The lender operates in all U.S. states.
Trustworthiness
CrossCountry Mortgage receives a typical number of complaints through the Consumer Financial Protection Bureau (CFPB), which is in line with other lenders of its size. The lender has received poor customer reviews on TrustPilot, with many borrowers mentioning issues with transparency and communication. On the other hand, J.D. Power ranked CrossCountry above average for both mortgage origination and servicing. It also holds an A+ rating from the Better Business Bureau.
Customer experience
CrossCountry Mortgage makes it easy to get started with an online application and a fast preapproval process. If you qualify, you can get preapproved in under 24 hours or receive conditional approval within two days. The FastTrack Credit Approval program helps speed things up even more, allowing some buyers to close in as few as 10 days after signing a purchase agreement. On average, CrossCountry closes loans in about 21 days, which is faster than the industry norm. Borrowers can also manage payments and account details through the My Loan Servicing portal.
While CrossCountry doesn’t publish its mortgage rates online, you can request a free rate quote through the website. A loan officer will follow up to walk you through your options. For help, you can reach customer service at 877-351-3400.
FAQs about CrossCountry Mortgage
CrossCountry Mortgage provides a variety of loan options, including conventional, FHA, VA, USDA, and jumbo loans. They also offer specialty loans, including renovation loans, interest-only loans, physician loans, energy-efficient mortgages, loans for manufactured homes, and reverse mortgages.
Yes, CrossCountry Mortgage offers several down payment assistance programs. The CCM Community Promise provides up to $6,500 in assistance for first-time buyers in 15 major cities. The CCM Smart Start grant covers 2% of a buyer’s down payment up to $5,250. Additionally, they offer access to Freddie Mac’s BorrowSmart program, which provides a $4,000 grant for down payment and closing cost assistance.
For conventional loans, a minimum credit score of 620 is required. FHA loans require a minimum score of 500, with a 3.5% down payment (or 10% down if the score is below 580). VA and USDA loans require no down payment and a minimum score of 500. Jumbo loans typically need a credit score of 660 or higher.
The average time to close a loan with CrossCountry Mortgage is 21 days, which is faster than the industry standard. Their FastTrack Credit Approval program allows for closing in as few as 10 days after signing a purchase agreement, provided all conditions are met.
While CrossCountry Mortgage does not offer online preapproval, borrowers can request a free rate quote through their website and will be connected to a loan officer. The lender also provides an online My Loan Servicing account for managing mortgage payments and account information.
Is CrossCountry Mortgage the best mortgage lender for you?
This CrossCountry Mortgage lender review suggests the company is an option for first-time home buyers, particularly those who can benefit from its down payment assistance programs. While the lender offers a variety of loan options and has a faster-than-average closing time, be aware of the higher origination fees and less competitive interest rates. If you value personalized service and access to assistance programs, CrossCountry Mortgage may be a good fit for your home financing needs.
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How The Mortgage Reports scored CrossCountry Mortgage
The Mortgage Reports evaluates and ranks lenders based on four key factors, each weighted to reflect its impact on the borrowing experience.
- Customer experience (20%): Examines the lender’s digital and service accessibility, including the availability of an online pre-approval or pre-qualification process, ease of contact, and the presence of a current rates page on their website.
- Affordability (20%): Assesses the average origination charges and the average interest rate the lender offers.
- Lending flexibility (40%): Evaluates the lender’s minimum down payment and credit score requirements, as well as the availability of FHA, VA, and USDA loan options.
- Trustworthiness (20%): Measures customer satisfaction and reliability based on Consumer Financial Protection Bureau (CFPB) complaints per 1,000 loans and ratings from reputable third-party review platforms such as Trustpilot.
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Written by: Peter Warden